Repair Terms & Conditions

Connaught Cases Ltd (Connaught) has an option to repair or replace the products, which the problem is caused by manufacturing defects in material and workmanship, Connaught will, at its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The duration of the warranty is stated on the warranty card attached with the Product.

The warranty covers only manufacturing defects or workmanship and does not cover any damage caused by misuse (such as transportation of unusual items or/and overloading), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, fire, general wear and tear or transport damage (by airlines for example). Improper or incorrectly performed maintenance or repairs on your products by anyone other than our Service Centre are not covered by this warranty.

For warranty service at our Service Centre or any retailers in Hong Kong, you will need to provide the original copy of warranty card and original proof of purchase in Hong Kong to enjoy the free of handling charge in product warranty during the repair service. However, replacement of spare parts will be reasonably charged based on service time & materials under warranty period. The Service Centre will determine whether or not the problem is covered by warranty service. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. In case spares of any discontinued model are not available when the case is still under warranty period, Service Centre may at its discretion, offer an equivalent model at a special rate.

While non-warranty, or original copy of warranty card and original proof of purchase in Hong Kong cannot be provided to Service Centre or Retailers in Hong Kong, handling fee HK$150 will be charged, and cost of any spare parts will be at customer’s expense.

“Locks” are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by anyone other than you. Service Centre is not responsible for any damages during transit. If damaged in transit, submit a claim to the transit company/carrier (e.g. Airline, which is insured against damaging your product) at the place of arrival, if possible, before clearing customs.

Please collect your product within 1 week after receiving a call from retailers. The product will be sent to Service Centre at Fo Tan, Shatin if you did not collect your product after 1 week (start by the date of your receiving call). HK$50 storage fee/week will be charged. (Same terms applied to Fo Tan Service Centre for product handling.)  However, if you did not collect it after 3 months from the date you have received a call by Fo Tan Service Centre/Retailers, your product will be discarded without prior notice.

Customer is liable for the costs of delivering the product to the nearest Retailers or Server Centre & its collection thereafter.

The warranty/repair terms and conditions are subject to change without prior notice.

The company reserves the right to the final explanation of any Terms & Conditions set out, in case of dispute, the decision of Service Centre shall be final.

Notice:

  1. Warranty repair: provide original copy of warranty card and original proof of purchase in Hong Kong with free labour charge in product. Replacement of spare parts will be reasonably charged based on service time & materials under warranty period.
  2. Non-warranty repair or without original copy of warranty card and original proof of purchase in Hong Kong: labour fee HK$150 will be charged, and replacement of any spare parts will be at customer’s expense.
  3. The repair service does not cover any zipper damage e.g. loose stitching, etc., crack and tear which caused by improper or incorrect usage of product.
  4. Please collect your product within 1 week after receiving a call from retailers. The product will be sent to Service Centre at Fo Tan, Shatin if you did not collect your product after 1 week (start by the date of your receiving call). HK$50 storage fee/week will be charged. (Same terms applied to Fo Tan Service Centre for product handling.)  However, If you did not collect it after 3 months from the date you have received a call by Fo Tan Service Centre/Retailers, your product will be discarded without prior notice.

維修條款及細則

安達皮具有限公司(安達)對來維修之產品擁有維修或更換的決定權;如故障是由材料和製造缺陷所造成,安達將按照本文所述的保修條款及細則作出維修或更換產品的決定。保修期乃按附在產品上的保修卡所承諾的時限作準 (以購買日當天起計算)。

保修範圍僅涵蓋如因手工或製造缺陷所造成的故障,並不包括因使用不當所造成(如經常運送非常規物件及超載)的任何損壞如人為疏忽、意外、磨損、暴露於極端溫度下 (過冷、過熱)、溶劑、酸、水、火、正常使用下的磨損爆裂等或運輸的損壞(例如透過航空公司)。如不適當或不正確執行保養於任何非本維修中心以外的公司/商店進行維修,則不屬本保修範圍內。

客戶於我們的維修中心或任何一間香港經銷商要求保修服務時,請提供保修卡正本和於香港購買之文件/發票正本以證明於保修期內,可豁免手續費 (行政性質)。 可於保修期內更換零件,維修中心將根據產品材料及維修所需時間作合理收費。維修中心將決定該產品所出現的問題是否屬保修範圍。如確認問題屬保修範圍內,客戶將收到通知,告知交來的產品是否進行維修或更換。如產品在保修期內遇上配件空缺或停產狀況,維修中心有其酌情決定權,以優惠價提供等值的型號供客戶考慮。

在非保修期或客戶未能向維修中心或香港經銷商出示保修卡正本及證明於香港購買之文件/發票正本,客戶需繳付港幣150元人工費,零件費用需由客戶支付。

「鎖」的目的是為了防止意外開啟,並不能防止產品被盜及內裡物品被竊的情況,或入境時經由航空公司或機場或政府機關工作人員造成的破損。請在機場領取行李時,立即仔細檢查你的行李箱。維修中心不負責運輸途中所造成的損壞。在到達目的地時,如發現在運輸過程中因人為處理不當所致之任何損壞,請盡可能在出關前向運輸公司/承運人(如所乘座的航空公司,行李損壞已被承保)提出索償。

客戶請於收到經銷商來電後1週內領取您的產品 。如於1週後 (收到經銷商來電該日起計算)未能領取您的產品,該產品將被送往沙田火炭之維修中心。客戶將支付每週港幣$50元之儲存費。(維修中心以相同的條款處理客戶交來的產品。) 如客戶在接獲維修中心/經銷商致電該日起,於三個月後產品仍未被領取,則該產品將會被棄置而不作另行通知。

客戶須自行送往及領取所修產品至經銷商或維修中心,並負責一切所需費用。

如有任何爭議,本公司保留所載列的一切條款及細則之最後解釋及決定權;維修中心保留最終決定權,並以英文版本作準。

注意 :

  1. 保修期維修: 請提供保修卡正本和證明於香港購買之文件/發票正本以享用保修期內之豁免手續費 (行政性質)。保修期內更換零件,維修中心將根據產品材料及維修所需時間作合理收費。
  2. 非保修期或客戶未能向維修中心或香港經銷商出示保修卡正本及證明於香港購買之文件/發票正本,客戶需繳付港幣150元手續費,零件費用由客戶支付。
  3. 保修範圍僅涵蓋如因手工或製造缺陷所造成的故障,並不包括因使用不當所造成(如經常運送非常規物件及超載)的任何損壞如人為疏忽、意外、磨損、暴露於極端溫度下 (過冷、過熱)、溶劑、酸、水、火、正常使用下的磨損爆裂等或運輸的損壞(例如透過航空公司)。如不適當或不正確執行保養於任何非本維修中心以外的公司/商店進行維修,則不屬本保修範圍內。
  4. 請於收到經銷商來電後2週內領取您的產品 (已修或未經修理)。如於1週後 (收到經銷商來電該日起計算)未能領取您的產品,該產品將被送往沙田火炭之維修中心。客戶將支付每週港幣50元之儲存費。(維修中心以相同的條款處理客戶交來的產品。) 如客戶在接獲維修中心/經銷商致電該日起,於三個月後產品仍未被領取,則該產品將會被棄置而不作另行通知
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